Our Customer Privacy Promise
We value and hold our customers privacy in trust. We go to great lengths to ensure that our customer information is secure and so that you can have a worry-free experience while on SellTheMobile.com.
Since we do collect and maintain certain necessary information about our websites users, we would like to understand a bit about why we do this and what information we keep. The privacy statement below is provided to you for your understanding and is just another way that we provide our customers with an informed experience.
SellTheMobile collects two types of information on customers who surf our website:
Any information that our customers provide to us through optional or voluntary forms or website submissions. Some examples of these might be surveys, polls, email or social media shares, newsletters, or forums.
We also collect tracking cookie data and aggregated page view data. This is done so that we may serve you better, know what sessions belong to whom and be able to tailor and make adjustments to our content such that each of our customers receives the correct and appropriate information to suit their needs. All data and information that we collect are done so to enhance the price comparison and surfing experience for our customers. We also use this data to help us provide accumulate demographic data concerning the overall number and types of customers who come to our site. This helps us to market ourselves to advertisers who may purchase ad space on our website. We are committed to our individual customer’s privacy rights and we never reveal the personal information of particular customers to anyone, whatsoever! However, we do provide data on the combined totals of all our website users as a whole to vendors, buy-back companies, and advertisers since we rely on them for the majority of our revenue. This allows us to provide most, if not, all of our services to you free of charge.
Here are some examples of the optional information that we may ask you for:
Many of the services that we provide are free and informational in nature but may require our customers to divulge some information about themselves in order for us to serve them better.
1. Online Newsletters
We may offer informational services to our customers such as newsletters that would keep you informed on developments, deals, and give-away that we may periodically offer. These newsletters are always free and optional to subscribe. You will always find a link at the bottom of the newsletter that will provide you will the opportunity to quit receiving the newsletter if you choose to do so. You may also be asked to opt-in to the newsletter when joining our site or through any other of our correspondence with you.
2. Online Mobile Buy-back forums
We may provide the opportunity to participate in online discussion forums that deal with issues surrounding the recycling and back-back of cell phones and other electronic devices that are bought by our associated recyclers. In order to use these services, you may be asked to opt-in and elect to join these forums. These forums are monitored for quality and topicality so that they can be a tool to help you stay informed and get the most for your mobile.
3. “Email a Friend” and Social media sharing
SellTheMoblie may offer you the link for your convenience such as an Email a Friend link, a Facebook share link, or Twitter share link so that you can let your friends and colleagues know about the great deals that you have acquired through SellTheMobile. In the case of an email share, the customer must provide both their email address and that of their addressee and this is required in order that the recipient may know the identity of the person sending the email to them. This information is not retained by SellTheMobile.
4. Polls and surveys
From time to time, SellTheMobile may present customers the chance to participate in various polls or surveys. These are used as a way to gain quality improvement data so that we can continue to offer the high level of customer service and value that you have come to expect from us. In order to ensure the validity of our surveys, we may tag and record the IP addresses of the survey participant so that surveys can only be taken once. This will help us to protect the integrity of our data and assist us in making the critical decision that affects how we do business and what steps we can take to serve you better.
In congruence with UK and EU regulations, we never intentionally seek any personally identifiable information from any minor child. In fact, we ask that children, for their safety, refrain from using our site without the assistance and supervision of their parent or guardian.
Tracking of Usage
SellTheMobile spends much time and effort to improve your customer experience and therefore, monitor our website usage patterns on our website. This does not pertain to individual users but refers to overall site analytics that helps us to see what aspects of our site are utilized most and best. We may disaggregate this data by users location, IP, operating system, and other standard categories that all websites tend to look at.
We may collect information of the search terms that customers enter in our search so that we can help them to find what they are looking for better and so that we know what to ask our buyers about. But, we look at this data as a whole and do not track the searches of individual users. We believe that this would be intrusive to our users and besides would be an enormous undertaking. In contrast, all the steps that we take are done so that we can become a better website and so that we can serve you in the highest and best way possible.
Our website may send a “cookie” to your browser. For example, this might allow us to maintain a secure session with you, know where you were in the site, and perhaps return you there so that you can continue your search where you left off for your convenience. We do not associate your cookie with any of your personal information and you are not identified by the acceptance of the browser cookie. Cookies simply help our website to identify customer patterns and to provide you with a better site browsing experience.
SellTheMobile may choose to use any information that is freely divulged by customers to improve the website experience, either to inform us on how our site is being used best or to help us plan for the future and remain a top price comparison website for the selling of mobiles.
Furthermore, we may offer informational services to our customers such as a newsletter that would keep you informed on developments, deals, and giveaways that we may periodically offer. These newsletters are always free and optional to subscribe.
We may collate and aggregate usage data into reports regarding how customers use our site and what we know about them as a whole. We may offer this aggregate and combined information to associates, advertisers, sponsors, and other strategic partners with the goal always in mind of safeguarding the rights and privacy of our trusted customers. We will never provide third parties with identifiable information about our customers. We do not willingly divulge customer information to anyone except in the case of being ordered to do so by magistrate or court order.
As stated above, we adjust our content to meet the needs, searches, and requirements of our users. Helping our advertisers to understand what types of people surf our site helps them to tailor advertisements and help us to earn money since most of our revenue comes from advertising and not from site users. We will not share data about individual users except as in compliance with the appropriate legal process.
SellTheMobile always maintains safe and secure data networks that are protected by cutting-edge encryption, firewalls, anti-virus, and intrusion protection. Our security team works very hard to ensure that our site is a secure place to do business, not only for our customers but for our own peace of mind. Our security tools are continuously monitoring our site and our team of security technicians maintain the site on a daily basis to verify that our website environment is safe and that only authorized individuals have access to our customer information database.
SeTheMobile always provides our customers with the option to forego receiving optional features of our website such as: