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Frequently Asked Questions


Welcome to our Frequently Asked Questions page. It is our desire that you have all of your questions answered. On this page, you will find a list of the questions that we hear most often from our valued clients. If after reading this information, you still have additional questions, don’t hesitate to ask.


What is all about?


SellTheMobile is the UK’s most trusted and most rapidly expanding used mobile buy-back comparison site. Our goal and vision are to provide the highest level of customer service as well as the best possible price when you choose to sell your used mobile phone. We have associations and relationships with the best priced mobile phone recyclers and help our customers to compare all of them and get the best price possible.


How can I find my phone’s price?


Just choose the manufacturer from our list of top mobile phone manufacturers, then choose your appropriate model mobile phone or device that you wish to sell. You will be provided with a comparison list of recyclers and buy-back companies listing the prices that each offers. It is as easy as that!


You may also use our convenient search box and enter the manufacturer and model name and receive a detailed list of comparisons to choose from.


What if my mobile phone or device is broken or damaged? Can I still sell it?


Yes, even non-functional or broken phones still have some value to recycling companies. When you look up the price on SellTheMobile, simply choose the “broken” column in the price comparison chart and you can find out the price for your non-working phone or device.


Of course, the amount that you get for your broken phone will be based on how damaged it is. Those mobiles that only have minor damages will earn more and those that are completely non-function will earn much less.


What accessories should I send when I recycle my mobile?


Listed along with the price offer from each company will be the specific accessory conditions and requirements that are expected for each company. Typically, accessories such as batteries and chargers are often accepted but check each company’s requirements.


Will I have to pay postage and handling?


Some recycler may offer free postage, but not all companies do. When you check the price comparison, whether the buyer pays postage or requires that you pay will be listed there.


How do I get paid?


How you are paid varies from company to company, but the most common methods are by Cheque or Bank transfer and some buyer will offer additional options.


Please review the “payment method” column when you check the price comparison for the recycling company that you choose to use.


What if my mobile phone is not listed on your site?


Often when a phone is quite old or out-of-date, recycling companies will no longer be offering buy-back offers for that model. In the case of a very new phone that is not listed, it may be that recyclers have not yet begun to offer prices for that model, but in that case check back soon and you will most likely see the model listed soon.


I’ve sent my phone but I have not received my money?


We are a clearinghouse that allows you to see the price comparisons for many companies that offer to buy-back your mobile. Once you choose a company and accept their offer, you must deal directly with that recycling company.


Our recycling associate companies offer excellent customer service quality so you should not hesitate to contact them directly and pose your query.


I still have questions!


If you still have additional questions, please feel free to visit our Contact Us page to receive additional information on how to get your questions answered.

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